CourseID with Section Number and Term (e.g., ENGL102-181-Spring2012).When requesting support, instructors should provide the following information: How do I recover an old ANGEL course?Īcademic Computing personnel has archival access to legacy ANGEL courses. A help desk ticket request ( is required to retrieve stored content into a Blackboard course template. Upon request, the archived data will be provided to the instructor after its deletion, or restored briefly to the system. Faculty should always save their gradebooks as a matter of best practice at the end of each term as well as archive the course content. For example, courses for Summer 2013 will be archived and deleted during Fall 2014. How long are courses available after the semester ends?īlackboard will host our courses for one full academic year. Courses typically are not available for students until the semester starts however, instructors may choose to make a course available before the first day of classes. Student enrollment is processed 1-2 weeks before the new semester starts. New course shells are typically generated during the early registration period. Frequently Asked Questions When are course shells available? Include screen captures or any error messages you receive. If your problem is related to Blackboard, you must submit a ticket to Please be as detailed and descriptive as possible. The Help Desk will not reset quizzes, change grades, delete discussion replies, etc. FOR STUDENTS: If your problem is related to course content, such as an assignment or quiz, you must contact your instructor first.
Follow the suggestions listed for your question. If You Need Helpįirst, check the list of known issues related to Blackboard. Other services such as Blackboard Collaborate, SmarThinking and iCAN (Starfish) are offered through this platform so you need first to login to Blackboard.Ĭontact the Help Desk at 301.860.4357. BSU Online operates through a off-campus hosted service based on Blackboard 9.1.
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